I interviewed someone recently who made the comment that she never fitted in from day one in her current role, and surprisingly it came down to something as simple as on her first day she had to ask where the toilet was and felt embarrassed.
It got me thinking – someone never settled over something that to me seemed so small, yet to her it wasn’t and she is now in the job market again because of it.
I’ve always seen the value in workplace inductions and how it can set the scene for a good experience within a company – but adding a formal introduction can be useful. Looking at what I think would be a good way to welcome someone new and put them at ease right from the start and I have come up with some points.
First off: Before they start make sure the person they directly report to knows what hours they are working, who is training them and performance expectations.
Always make sure they have things ready when they arrive ie: workstation & email set up etc
On day 1:
- Introduce them to their team members
- Explain any security issues and access to the office.
- Show them around the office, bathrooms etc.
- Show them how to operate the coffee machine, and what lunchroom etiquette is expected.
Of course you have to do the Health & Safety induction and anything that pertains to your particular business – this is more about making the process welcoming personally.
It never hurts to let someone know where they can get a cafe coffee, or where you can get good lunches.
Send an email out to everyone in the company welcoming the new person and perhaps even introduce them on your social media accounts.
If you are a bigger office it doesn’t hurt to have an office plan that has everyone’s names, job and where they sit on it. I worked for a company once that had a profile of everyone in the office on the intranet with a photo – I found this helpful, if not only because when people write their own profiles you can see who has the best sense of humour.
Of course the first day for anyone can be a bit daunting. At the end of their first day I very rarely ask someone how it went – but I do ask if they are OK, do they have any questions and is there anything they need and of course make it known who they can go to if they need to.